Question 1

Do you charge setup cost?

Accepted Answer

Yes, print set up cost is $48 and Embroidery set up cost is $89. This is just one-off cost and will not be charged for future job.

Question 2

How much it cost for work wear polo shirt with lefthand chest embroidery logo?

Accepted Answer

Pleaes click this link for full details: https://www.gcuemb.com/decoration-pricing-guide

Question 3

What is your location?

Accepted Answer

339 Burleigh connection road, Burleigh water, 4220 QLD.

Question 4

Where do you ship Uniforms with custom print and embroidery?

Accepted Answer

We service all over Australia. Our Physical showroom is in Burleigh heads, which allows us to service both north and south Australia.

Question 5

What is print and embroidery cost?

Accepted Answer

Embroidery cost is $9.90 for in house garment  and $15 for BYO garments for LHC logo.
-We do not  recommend to do embroidery on back of the shirt instead we offer  big print service.

Printing cost is $7 for in house supplied garments and $12 for BYO garment for LHC logo
- Print on back is $12 for in house garnet and $15-$35 for BYO garments depending on size and QTY.

Question 6

What is minimum order quantity for printing  and embroidery on uniforms?

Accepted Answer

No job is big or small, so we do not have minimum order quantity.  However some promotional products we get it done directly form factory for cost effective reasons, so promotion products will have a minimum depending on products.

Question 7

Do you have a minimum order quantity?

Accepted Answer

There’s no minimum order requirement. Whether you need one uniform or a bulk order for your team, we’re happy to help — with the same quality service every time.

Question 8

Where are you located?

Accepted Answer

We’re proudly based in 339 Burleigh connection Road, Burleigh Waters, Gold coast region, 4229, QLD, just off Reedy Creek Road. You can visit our showroom to view samples, discuss your order, or pick up completed jobs.

Question 9

Can I order online?

Accepted Answer

Yes! You can shop and order directly online through our website — www.gcuemb.com.au. Browse our wide range of products, add your embroidery or printing details, and place your order with just a few clicks.

Question 10

How long does it take to complete an order?

Accepted Answer

Our typical turnaround time is 7-8 business days, depending on the size and type of order. We also offer express turnaround options for urgent jobs.

Question 11

Can I bring my own garments for embroidery or printing?

Accepted Answer

Yes, you can bring your own items for decoration. We’ll check the material first to make sure it’s suitable for embroidery or printing.

Question 12

Do you help with logo design and setup?

Accepted Answer

Absolutely! We provide logo digitising for embroidery and can help with logo or artwork design. New embroidery designs usually include a one-time setup fee of $89 and $48 for printing. This is just one off cost and will not be  charged for future jobs, as this will be our system.

Question 13

What brands do you stock?

Accepted Answer

We carry top-quality brands such as JB’s Wear, Biz Collection, Legend Life, AS Colour, Ramo, Winning spirit, Stormtech, Bocini, Grace, Trend, and more — trusted names for uniforms, workwear, and promotional apparel.

Question 14

What decoration services do you offer?

Accepted Answer

We specialise in embroidery, screen printing, Direct to Film heat transfer. Our team can recommend the best option based on your design and fabric type.

Question 15

Do you deliver across Australia?

Accepted Answer

Yes, we provide fast delivery Australia-wide. Local customers can also choose pickup from our Burleigh Waters workshop for convenience.

Question 16

What types of products can you customise?

Accepted Answer

We customise a full range of uniforms, workwear, t-shirts, polos, hoodies, scrubs, caps, bags, mugs, Umbrella, pen, mug, and promotional items — perfect for businesses, schools, and events.

Question 17

Can I see a sample before you start production?

Accepted Answer

Yes, we can provide a sample or digital mock-up of your logo or design for approval before production begins. This ensures you’re completely happy with the final look. Inaddition, we also do embroidery stitchout on a pice of fabric for embroidery design and email you the pic.

Question 18

Do you offer bulk discounts?

Accepted Answer

Definitely! We offer competitive pricing and bulk discounts for larger orders. The more you order, the more you save — perfect for corporate or team uniforms.

Question 19

Can you match my existing company colours?

Accepted Answer

Yes, we can match thread and print colours closely to your existing branding or Pantone colour codes for a consistent professional look.

Question 20

What file format should I send for my logo?

Accepted Answer

For best results, please provide your logo in a high-resolution format such as PNG, EPS, or PDF. If you’re unsure, send what you have and we’ll assist.

Question 21

Do you keep my embroidery design on file?

Accepted Answer

Yes, once we digitise your logo, we keep it securely on file for any future reorders — saving you setup costs next time.

Question 22

What payment methods do you accept?

Accepted Answer

We accept credit cards, bank transfers, and cash payments. Online orders can be securely paid through our website checkout.

Question 23

Can you help with uniforms for schools or clubs?

Accepted Answer

Absolutely! We supply custom uniforms for schools, sports clubs, and community groups across the Gold Coast and beyond — with embroidery, printing  and sublimation options.

Question 24

Do you provide promotional products as well?

Accepted Answer

Yes, we offer a full range of promotional items such as caps, pens, mugs, bags, and lanyards — perfect for marketing and events.

Question 25

What happens if I need to change or cancel my order?

Accepted Answer

Please contact us as soon as possible. Changes or cancellations can be made before production starts. Once embroidery or printing begins, adjustments may not be possible.

Question 26

Do you offer corporate branding packages?

Accepted Answer

Yes! We can create custom corporate uniform and branding packages that include embroidered workwear, promotional products, and staff merchandise for a consistent brand image.

Question 27

Where can I get custom headwear embroidered in Burleigh Heads?

Accepted Answer

At GC Uniforms and Embroidery, located in Burleigh Heads, you can have custom headwear professionally embroidered with high-quality craftsmanship. As a one-stop online clothing store specializing in custom uniforms and workwear, we offer in-house embroidery services that ensure precise, durable designs tailored to your specifications. Whether you need embroidered caps, hats, or other headwear for corporate branding, sports teams, or promotional events, our experienced team provides personalized service and fast turnaround times to meet your needs.

About Our Uniform & Embroidery Services

Frequently asked questions